Caesars Online Sportsbook Review - 2019

Caesars AC Online Sportsbook Review

Just before the start of NFL season, Caesars stepped into the NJ online sports betting arena, launching their sports betting platform in September 2018. Powered by Scientific Games, Caesars Entertainment launched its high-quality online sportsbook, becoming the sixth online sportsbook in the Garden State. 

Site features and user experience at Caesars AC online sportsbook

Platform and software

Scientific Games is one of the most diversified entertainment companies. This partnership provides the platform with special technology and engaging touch points across in-venue screen solutions, as well as point of sale terminals.

Caesars also differentiates itself from other sportsbooks by providing sports bettors with the Total Rewards program, combining online and offline player rewards through a unique system.

Mobile

Caesars mobile sportsbook app is currently available on iOS and Android devices.

The iOS app allows for a variety of information without crowding the screen. Caesars has a mobile library with over 300 casino games and 5 virtual sports games. The app holds most of the information from the desktop site, including sub-menus for promotions, Total Rewards, and the patron protection program. Live support and user account statements are easily accessible through links on the app, listed in a toolbar which comes down from the top of the screen.

Sound and graphics on the app have worked well however, stability issues have been a problem, causing games to freeze and crash - many times requiring a restart.

The Android app mostly resembles the app for iOS, is aesthetically pleasing, and seems to be a bit less frustrating. Casino games were running smoother on Android than on iOS devices or even the desktop site. Also, the depositing options that players have on the desktop site are accessible on this app as well. Players can also find the withdrawal, responsible gaming, and account statement features.

However, player log-in times tend to be slow on this app, usually taking at least a minute, occasionally causing a freeze-up. Users can only play for real-money when logged in but can play for free when logged out.

Customer support

Caesars AC online offers customer support through many different outlets. There is a detailed FAQ page where most questions can be answered. For more specific questions, customers can contact support via email, phone, or live chat through the website. 

Bet variety at Caesars AC online sportsbook

On the Caesars platform, users can wager in up to six different types of bets. These bets are mostly traditional bets including:

  • Money lines - One of the more traditional types of bets, a money line is a bet on a specific team to win. While other bets involve the winning team and the margin in which they won, a money line is simply a bet on who wins.
  • Totals - Also called an over/under bet, a total is a wager concerning each teams scores at the end of a match. The bettor is wagering on whether or not the number of goals or points of a single match come out to be over or under the oddsmaker's prediction before the event. 
  • Futures - Future bets are made on games or events that will occur in the future. Oddsmakers choose the odds based on potential outcomes. 
  • Point Spreads - Spread betting refers to different types of betting on the outcome of an event, in which the accuracy of the bet affects the payoff.
  • Parlays - A parlay involves two or more teams winning and offers a larger payout than betting on a single team to win. It is simple to place a parlay bet and difficult to win.
  • Round Robins - A round robin bet is a bet with multiple parlays at once.

 The functionality of the sportsbook appears to be somewhat limited however as it lacks in-play betting and there are no cash-out options for users. 

Sports offered at Caesars AC online sportsbook

The website and app have a full menu of wagering options at launch. Sports include:

  • Football
  • Basketball
  • Baseball
  • Hockey
  • Golf
  • Tennis
  • Soccer
  • Motorsports
  • Boxing
  • Mixed martial arts

Welcome offers and promotions at Caesars AC online sportsbook

Promotions

New users are eligible for a free $25 to try the site - no deposit required! Funds can only be withdrawn after the player fulfills a one-time playthrough at slot machines or 10x playing video poker.

Caesars also offers users a 100% first deposit match bonus up to $300.

Rewards program

The Caesars platform uses a Total Rewards loyalty program allowing bettors to easily earn casino rewards from anywhere. Bettors can redeem their rewards points and use them to purchase food, accommodations, and other experiences at Caesars' top-class resorts.

Deposit and withdrawal methods at Caesars AC online sportsbook

Customers typically move money in and out of the Caesars app with a credit card or PayPal most efficiently. However, Caesars' online casino has a multitude of options for depositing money, more than any other operator in New Jersey.

Deposits

  • ACH (e-checks)
  • Online bank transfers
  • PayPal
  • Visa/MasterCard 
  • Neteller
  • Caesars Prepaid Card
  • Cash at the Caesars Casino cage
  • PayNearMe

Unfortunately, when navigating to the cashier on the site, players have been having issues with entering their details. Users have often had to enter the same banking/card information at each new deposit. A save option could perhaps be useful. Deposit limits and transaction time are not named on the cashiering page.

Withdrawals

The options for withdrawing are less multitudinous. There are five available withdrawal methods:

  • Bank transfer
  • USPS check
  • Neteller
  • PayPal 
  • Cage withdrawal

When withdrawing from PayPal, players will need to have already made a deposit using the same method. Players will also need to take a screenshot of their account settings on PayPal and send the image to support as a verification of their account.

Summary

On September 6th, by launching its sportsbook, Caesars stepped into the sports betting space in New Jersey with an innovative sports betting platform. Their deal with Scientific Games offers users a seamless experience for players in the app, available on mobile and desktop.

One thing that sets Caesars apart from the other sportsbooks is sports bettors have full access to the Total Rewards program. It is using its combined online and offline player rewards program as a differentiator.

Sacha image

Sacha

1 April 2019

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